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How Yahoo Took Two Steps Back With One HR Memo

You have likely seen the HuffPo’s blog entry from Lisa Belkin about Yahoo CEO Marissa Mayer‘s new edict which states remote employees will be a thing of the past at Yahoo corporate offices. Instead Mayer wants “bums in seats” with the mistaken belief that this somehow improves productivity and the bottom-line. The reality in 2013 […]

3 Customer Experience Sins & How to Fix Them

Creating an optimal customer experience is challenging for even top brands. Replicating this experience again and again across multiple locations is challenging at best. The brands doing this very well have refined operations and empowered employees to deliver on that brand promise rather than to adhere to an inflexible corporate policy. They have taken steps […]