The Power of Yes

I usually tell clients and my mompreneur colleagues that “No” is great word for setting limits and expectations, and creating boundaries. These are all very important in business. But there is one more word, I argue, needs to be brought back into vogue by retailers and customer service agents around the world. The power of […]

To Tweet or Not To Tweet

Have you joined the Twitterverse? Are you Tweeting? And no, we don’t mean the cartoon bird. Twitter is a powerful social media tool to engage with your customers, colleagues, or celebrities–pretty much anyone who wants to share their opinion. In my humble opinion, Twitter is the great democratizer. Regardless of profile, stature, or profession using […]